Automated Retail Stores for Herbalife

Herbalife is known to be a customer obsessed by organization, holding themselves to the highest standards when it comes to fulfillment. As part of enhancing their omni-channel approach, they asked Filuet to create a last minute, last mile, 24/7 solution for their distributors and this is how the automated retail stores were born.

The Challenge

Herbalife, known for putting its customers first, set out to revolutionize their omni-channel strategy. Their goal? To make it easier than ever for sales associates and customers to connect and succeed in a fast-paced, constantly evolving world.

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A key challenge was optimizing the supply chain to enable faster order fulfillment. They needed a last-mile solution that would let distributors access products instantly, helping them secure repeat sales and boost overall performance.

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On top of that, Herbalife was looking for something that could seamlessly fit into their existing operations, simplify logistics, and uphold their high standards for fulfillment and customer service.

Our Solution

Smart vending machines

Filuet tackled these challenges by rolling out smart vending machines, placed strategically in high-traffic areas across Herbalife’s target markets. These machines brought products closer to the point of demand, allowing for faster, more efficient order fulfillment.

Inventory replenishment

We handled everything from warehousing to inventory replenishment, machine placement, and customer support. The smart vending machines were equipped with cutting-edge sales data tracking and analytics tools, providing Herbalife with valuable insights into product performance and sales trends.

Fulfillment and customer service

To ensure a smooth process, Filuet developed custom software and hardware solutions, including secure payment systems and advanced retail capabilities. The machines were fully connected to Herbalife’s e-commerce platform, creating a seamless omni-channel buying experience for distributors.

The Results

Faster Fulfillment: Distributors gained 24/7 access to products, reducing delays and enabling quicker purchasing experiences.
Increased Sales: The improved supply chain optimization and accessibility led to higher sales volumes.
Global Reach: The smart vending machines are now operational in 12 markets, processing over 2.5 million orders to date.
Valuable Insights: Advanced sales data tracking provided actionable data on product performance, helping Herbalife optimize inventory and marketing strategies.
Efficient Operations: Minimal human intervention was required, thanks to automated inventory replenishment and robust tracking systems.