INTRODUCTION

In 2010, we were approached by Herbalife to develop an effective product access solution able to operate around-the-clock where needed. In line with our motto, we naturally responded with a resounding “no problem,” going onto compile a leading team of experts in UI/UX software, payment systems, and self-service technology. By May the following year, we proudly revealed the first prototypes for the Automated Sales Center (ASC) and the Auto Attendant (AA). Since then, the project has grown from strength-to-strength, and Herbalife were (and are) thrilled with Filuet’s ability to overdeliver – time after time.

76 AA’s in 6 countries

(Russia, Italy, Spain, Israel, India & Latvia)

18 ASC’s in 8 countries

(Russia, Israel, Taiwan, Korea, Vietnam, Columbia, Latvia & France)

Over 2,500,000
orders processed

MOSCOW: OUR FIRST STANDALONE ASC

BUTOVO (MOSCOW SUBURB) WAS THE
INITIAL PILOT LOCATION FOR THE SOLUTION IN A
STANDALONE 24/7 ACCESSIBLE FACILITY.

TIMLELINE
  • – Project duration: 6 months
  • – Project commencement: 3/12
  • – Importation of hardware: 4/12
  • – Real estate search & lease negotiation:
    2 months (4/12 – 5/12)
  • – Premises design & fit out: 3 months (6/12 – 8/12)
  • – Go live: 9/12
FINANCIALS
NO OF ORDERS TO DATE 667,452
SALES TO DATE $7,875,334

SERVICE SET

REAL ESTATE
  • Premises search given client specification
  • Site selection & lease negotiation
  • Customised design & fit out involving:
    1. Renovation of facility
    2. Cabling & installation of security systems
    3. Signage & branding
    4. Fixtures & fittings
    5. Partitioning for ASC & warehouse
IMPORTATION
  • ASC / AA hardware and spare parts imported from Spain
  • Customs clearance & warehousing of units
LOGISTICS
  • Inventory supply from bulk warehouse
  • Automatic replenishment planning & re-supply once per week
SALES ADMIN & SUPPORT
  • Employed on head for on-site warehouse management & support
  • Support for local consumers & obtaining feedback
CUSTOMER SERVICE
  • 24 hr online support (email, text, phone)
  • 18 hr live call back support
IT & SUPPORT
  • Localised hardware assembly
  • Full operational system integration
  • External ERP integration
  • Product customisations (dispenser, planogram)
ACCOUNTING
  • Fiscally compliant tax & VAT reporting
  • Insurance & risk management
COMPLIANCE
  • Full integration of all financials with client’s ERP in real time
  • Daily & monthly reconciliations & reporting
TREASURY
  • Full cash management to client account
ADVISORY
  • CRM
  • Data analytics
  • Efficiency & UX improvements

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